Costumes FAQ

How much does it cost to hire a costume?

Here at First Scene we charge per item so we are able to work to almost any budget, however most costumes go out at somewhere between $70 - $100 + GST. A bond is required upon collection of your costume. Your bond will be refunded to you upon return of your costume in the same format that you paid (ie if you paid on an EFTPOS card we will refund on your EFTPOS card). We can only refund to the hirer who paid the bond (ie if your friend returns your costume for you we cannot give your bond to them. You will need to come in to receive your bond).

How long is the costume hire period?

Our standard hire is for up to four days, Thursday – Monday being the usual hire period. If you require the costume for longer than four days extra charges apply.

I am looking for a particular costume and can’t find it on your website

Please call us on (09) 815 7230 or email costumes@firstscene.co.nz and talk to our team about any costume you can’t find on our website – 9 times out of 10 we will have it - however due to the EXTREME number of costumes in our collection (tens of thousands) we are not able to feature all of them on our site. We are working all the time to put more photos up for you!

I have never hired a costume from First Scene before, what’s the process?

Come in to our amazing store at 334B Rosebank Road (behind BOC Gas), Avondale, Auckland where our team of stylists will help you to find the perfect outfit. Either choose from our large range of “set” costumes or let our team work with you to create a unique, custom costume pulled from our ENORMOUS collection. Our hire period is for up to 4 days and all hires require photo ID such as a driver’s license or NZ Passport.

Can I book my costume in advance?

Yes! You are very welcome to come in and book your costume up to a month in advance of your event. Once you have chosen your costume and are ready to book, you will need to pay a $25 booking fee which is taken off your final total. The booking fee is non-refundable if you decide to cancel your booking. A bond is required at the time of collection of your costume.

Can I hire a costume if I am unable to come into the store?

Yes! Please email your request to our staff. You will be required to provide the following: your measurements -chest, waist, shoe and height (click here for our measurements sheet), contact details – name, address, mobile and landline phone numbers and an email address, a non-refundable $30 + GST deposit to start work. Please be advised that we need at least 1 weeks notice and that a surcharge applies to this service $30 p/h or part thereof. A bond is required at the time of collection.

Can you courier costumes around New Zealand?

Yes! Courier charges apply.

What if I return my costume late?

We charge a late fee – generally 50% of your original hire. This will be deducted from your bond.

Do I have to wash my costume?

No! We have an industrial laundry and dry cleaning facility. Garments that require extra cleaning (due to extreme soiling!) may incur an ‘extra cleaning charge’ – usually $20 + GST. This will be taken off your bond.

I have ripped, burnt, broken my costume – what happens now?

Our staff will assess the damage – if it can be fixed we will charge a repair fee, if it is damaged beyond repair we will charge replacement cost. This cost will be taken off your bond. If the cost exceeds your bond you will be required to pay the extra costs.

I have lost a piece of my costume – what happens now?

Items that are lost or damaged beyond repair need to be paid for by the hirer. The replacement cost depends on the item. The general rule of thumb is that the replacement cost is approximately 5 x the hire, although this is not always the case. This fee will be taken off your bond. If the cost exceeds your bond you will be required to pay the extra costs.